Shipping policy

At Genesis & Co., we carefully package every order to ensure it arrives safely and beautifully. We appreciate your support and strive to process and ship all orders as quickly as possible.

ORDER PROCESSING

Orders are processed within 3–5 business days (Monday–Friday, excluding weekends and Canadian statutory holidays).

During product launches, promotions, holidays, or high-volume periods, processing times may be slightly longer. If there are any significant delays, we will contact you using the email address provided at checkout.

SHIPPING WITHIN CANADA

We currently ship across Canada using trusted shipping partners.

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

Estimated delivery times within Canada are typically:

Ontario & Quebec: 2–5 business days
Other Canadian provinces and territories: 3–10 business days

Delivery times are estimates only and are not guaranteed.

UNITED STATES & INTERNATIONAL SHIPPING

Genesis & Co. proudly ships to select international destinations.

Estimated delivery times vary depending on the destination country and local customs processing.

International customers are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by their country. These charges are not included in the purchase price or shipping cost.

SHIPPING DELAYS

While we work hard to ensure your order arrives on time, Genesis & Co. is not responsible for delays caused by:

Shipping carriers
Customs processing
Severe weather
Postal service disruptions
Incorrect shipping information provided by the customer
Events beyond our reasonable control

TRACKING YOUR ORDER

Once your order has shipped, you will receive a shipping confirmation email with tracking information (where available).

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered, please contact us immediately at info@genesisandco.ca.

If your order has not yet shipped, we will do our best to update the address.

Once an order has been shipped, we cannot guarantee that shipping information can be changed.

If an order is returned to us due to an incorrect or incomplete shipping address, additional shipping charges may apply to resend the package.

LOST OR DELAYED PACKAGES

Once your package has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your tracking indicates that your package has been lost or significantly delayed, please contact us at info@genesisandco.ca. We will gladly assist you in opening an investigation with the shipping carrier where possible.

Genesis & Co. is not responsible for packages that are lost, stolen, or delayed after they have been marked as delivered by the shipping carrier.

DAMAGED PACKAGES

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include: